Remote support is a service for home or business clients that allows Aplus to connect to your computer remotely and fix issues you have with but not limited to email problems, system error messages, virus removal, spyware removal and diagnostics. You can sign up for a yearly service contract or pay as you go. It is a completely safe method which gives you immediate help without the expense of travel or an in-home or in-office visit. Of course not all problems can be solved from remote and a service call might be necessary, Aplus will leave the geek at home.

 

• Lower the expense of full time employees

• I can address Wireless Security issues

• Remote Hardware Diagnostics

• Ensure system availability 24x7

• Reduce downtime and security threats

• Increase risk management

 

Aplus cannot spy on you with remote support. In fact Aplus did not write the software to enable remote support, it was written by a reputable company and whenever I connect to you computer a pop-up windows appears to let you know that someone is connected. I do not connect without permission and Aplus is only here to help, not to spy on what someone is doing, trust is everything to me and I certainly would not want to break that trust. You simple request support and I connect and help you while talking to you on the phone. Many of my clients have already used this service and are very happy with it.

 

For more information on remote support, the cost and how it can benefit you at your home or organization, contact apluswny@apluswny.com